Questions

Book online at aaablack.com.au/book — about a minute, with the price shown before you commit.

As early as you can, and at least 24 hours for bookings between Thursday & Monday, over school holidays, summer, Christmas & New Year. That said, we take same-day bookings whenever a chauffeur is free — put one in and see.

Not quite. We'll text you the booking confirmation, payment link and chauffeur details once you reply CONFIRM. Once it's paid, you're booked.

Yes, and it is common — for a client, a guest or a family member. When you book, choose "someone else" and give us their name and mobile. The fare and the payment link come to you. Once it’s paid, you both get the confirmation with the chauffeur’s name, car and contact, and you both get the reminder the day before.

We can arrange a V-Class for up to six or a Sprinter for up to eleven, and several cars for a larger party. These are quoted individually rather than from the standard rate card — see the group bookings page, or email ride@aaablack.com.au with your dates and numbers.

Airport transfers are a fixed price from our rate card. Point-to-point and hourly are worked out from driving time, measured from our Byron Bay base and back, with a $75 minimum. You see an estimate as you book, and we text you the confirmed fare before any payment is taken.

GST, tolls on the direct route, and waiting time as described below. For an airport arrival that includes tracking your flight and adjusting to a delay at no charge. Point-to-point and hourly fares also include the chauffeur travelling out from our base and back, which is worked out above.

A terminal meet-and-greet is $25 — your chauffeur waits in the arrivals hall with a name board. A pickup between 4.00am and 5.59am, or between 8.00pm and 10.00pm, carries a 10% after-hours surcharge. Both are shown to you before you confirm. Nothing is added afterwards.

By card, through a secure Stripe link we text you once your chauffeur is confirmed. It accepts card, Apple Pay, Google Pay, PayPal and Afterpay. We never see or store your card number.

Yes. Every paid booking produces a proper invoice with our ABN on it, sent to you by text and email as soon as payment goes through. Nothing to ask for.

No tipping is expected. The fare we confirm with you is the fare.

Yes. If you or your business travel with us regularly we can set up an account and invoice you monthly instead of charging each trip. Email us and we will sort it out.

Ballina Byron (BNK), Gold Coast (OOL) and Brisbane (BNE), to and from Byron Bay, Ballina, the Gold Coast and Brisbane. We will happily quote a trip outside that on request — just ask.

Nothing, from your side. We take your flight number at booking and your chauffeur tracks the flight, so a delay simply moves the pickup. There is no charge for waiting caused by a late flight.

If you chose the terminal meet, your chauffeur is inside at arrivals with a name board. Otherwise they will text you on landing and meet you at the pickup zone — a short walk, and no parking to navigate.

For an airport arrival, as long as it takes you to clear the terminal — including a slow bag or a long queue at customs. For any other pickup, your chauffeur is there at the booked time; if you are running behind, a quick text lets us plan around it.

Tell us as soon as you know and we will move the booking to your new flight if a chauffeur is available. We would far rather reschedule than have you lose the fare.

A Mercedes-Benz S-Class LWB — top of class, long-wheelbase limousine, seating up to four in considerable comfort, with three optimum. That is our standard booking offering. For larger groups we have access to multiple Mercedes E-Class sedans, V-Class and Sprinter vans; those are quoted individually.

Chauffeurs we have vetted ourselves — often the owners. We check and hold a record of every chauffeur licence, the driver authority required for booked hire-car work in their state, their insurance, and the age and condition of their vehicle, and we track the expiry of each. We do not send you a chauffeur we have not vetted.

Two standard check-in cases and one carry-on or similar. If unsure, please email ride@aaablack.com.au to discuss in detail prior to booking.

We do not have child seats for the S-Class service. We can arrange an E-Class sedan or V-Class van to meet any child seat requirement — email ride@aaablack.com.au to discuss booking.

We do not carry pets. Assistance animals are always welcome — please email ride@aaablack.com.au before booking.

Yes. Reply to any booking message and tell us what needs to change. We will accommodate it wherever a chauffeur is available. Changing the time, date or route may change the price, and we will tell you before anything is charged.

Cancel more than 24 hours before pickup and you are refunded in full. Inside 24 hours your chauffeur has already held that time for you, so some or all of the fare may be charged. If something has gone wrong, tell us — we look at the circumstances rather than applying a rule blindly.

Yes. Return and multi-vehicle bookings can be changed or cancelled per trip and per car; the rest of the booking is untouched.

We process them immediately and tell you the amount when we confirm the cancellation. Your bank usually shows it within 3 to 7 business days.

Usually yes — a bottle shop, a coffee, dropping someone off. Mention it at booking if you can, since a longer route can change the fare. A short stop is rarely a problem.

Tell us as soon as you notice and we will contact the chauffeur straight away. We cannot take responsibility for items left behind, and returning something is at your cost, but we will do everything we can to get it back to you.

Email ride@aaablack.com.au and a person will reply. Once you have booked you can also reply to any message we send you, which reaches the same people.